If checked, writes overall unified ccx system summary to the rticdstatistics table in the unified ccx database. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx. Realtime and historical data visualization for cisco ucce and uccx through the browser, mobile app and desktop ticker app. Gila and ucguru wallboard compatibillity with uccx 10. Click update and you should start seeing statistics in your variphy wallboard for this uccx cluster. Free wallboards for cisco unified contact center express.
Login to the uccx admin and then go to tools password management. Wallboardfx is a easy to use cisco contact center wallboard for uccx. Uccx wallboard development part 2 adventures of a voice. Most of wallboardsdashboards for cisco uccx ucce are developed by 3rd party software vendors, most of them are cisco solution partners. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt continued. For information on jabber client operating system, refer to the specific versions of jabber release notes. Summarized reporting with drill down from macro view to a micro view of the data.
Atea uaw for cisco uccx is a flexible, easy to use and scalable wallboard platform for uccx contact center and other real time. Configure the uccx for the wallboard uaw atea systems. Ipcc wallboard gathers realtime information from cisco ipcc express 3. Feb 24, 2011 create an odbc connection to connect to cisco uccx server. Cisco unified contact center express uccx or unified ccx and cisco unified ip interactive voice response unified ipivr contain a directory traversal vulnerability that may allow a remote. Atea systems is a specialist development company with expertise in telephony, creating software products and bespoke applications with an exclusive focus on ciscos unified communications. Create an odbc connection to connect to cisco uccx server. Vsr2 continues to bring you the latest in wallboard software giving you control and content delivered to your fingertips and allowing you to create and display in the form that fits your needs now and in the. I know of the cisco intelligence centre but apparently it only supports historical reports for uccx 9 and we are after realtime agentcsq stats. Cisco uccx, cisco voice, voice development, wallboard. Easily configure wallboard widgets on the fly for agent state and multiple csq statistics on one screen. Cisco unified contact center express uccx, enterprise ucce or pcce administrators can customize wallboards and supervisor dashboards by assembling prebuilt reporting gadgets on the wallboard canvas that show historical and realtime statistics of the call center in the required colors and sizes.
Products atea systems cisco ucm application experts. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the. Mar 12, 2015 in this video we highlight the features and usability of box view and agent view of the comstice wallboard solution for your cisco uccx and ucce call center. Build real time and historical wallboard or dashboards for your callcenter with a plug n play interface. Once you save the wallboard views, you can see them as a. Need a wallboard for your uccx deployment the voice man.
The best cisco uccx wallboard is about to get even better unifiedfx, the leader in cisco voip end point and uccx agent management will shortly be announcing wallboardfx 4. Development engineer at ipcommute uk ive noticed that one of the major oversights in a cisco contact centre. There are several different wallboard applications for cisco ipccuccx, this one however has a number of unique features. There are several different wallboard applications for cisco ipccuccx, this one however has a. Variphys cisco unified contact center express uccx statistics are delivered in realtime to every screen needed within a single dashboard.
Cisco unified contact center express uccx or unified ccx and cisco unified ip interactive voice response unified ipivr contain a directory traversal vulnerability that may allow a remote, unauthenticated attacker to retrieve arbitrary files from the filesystem. Uccx wallboard development part 2 adventures of a voice monkey. Ucguru and gila we are intending to upgrade uccx to version 10. It also supports cisco live data feed for ucce and uccx where available. Dashboards, wallboards, desktops, email and web reports improve the performance and status in the call center.
Fn 2 the mobile skill manager is being deprecated from the release 12. During installation of your wallboard software, you must configure your. Farlon ucc desktop will help you harness the skills already in your call center and help you deliver great customer service. Hi, we have a wallboard product and poll the rtcsqssummary table, but in quite a few environments, this table often doesnt have all csqs listed. Coupled with our deployment bundles these twenty features will cover the advanced features a strategic manager needs to create a highly optimized contact center and improve the customer journey. There are several different wallboard applications for cisco ipcc uccx, this one however has a number of unique features. Disable the popup blocker to access unified ccx administration web application. Custom software development for cisco collaboration and contact center platforms the technical expertise accumulated by our team over the years we have been on the software development market, allows us to offer the most efficient approach to solving your problem. Easy process to integrate wallboard with any 3rd party applications.
Custom software for cisco ucm, uccxucce and cisco telepresence. Wallboard is also an excellent way to communicate with your contact center staff supervisors may push text messages to inform agents about important events and changes. Build your call center wallboard dashboard with prebuilt gadgets administration can customize their wallboards and dashboards for. How to build your contact center wallboard youtube.
Cisco unified ip phones for cisco finesse ip phone agent fn 4,8 cisco unified ip phones for cisco finesse fn 1,2 cisco ip phone 7811 fn6 cisco ip phone 6941. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a significant facelift. This video explains how you can create, save and share wallboard and dashboard views for cisco uccx, ucce and pcce contact centers. Aug 15, 2016 this video explains how you can create, save and share wallboard and dashboard views for cisco uccx, ucce and pcce contact centers.
Realtime and historical data visualisation for cisco uccx contact centers. Software updates software updates are done through a webex session in a. Free wallboards for cisco unified contact center express uccx ccx by aaron harrison. Cisco has released software updates that address this vulnerability. Cisco uccx wallboard uccx dashboard free trial unifiedfx. The purpose of the spectrum software is to enhance the reporting that cisco uccx provides today. Cisco unified contact center express administration guide. The ccinfo application collects realtime information from the cisco unified contact center ucc express environment and can display it on large wall displays or on any desktop, either in a web.
Reset the wallboard user and the historical reporting user password to anything you like we will use these later on. Obtain the wallboard from a cisco approved vendor from cisco. Variphy is software for cisco cdr reporting and call analytics and cisco uccx wallboards. Configuration comstice wallboard runs in a linux server and provided as a prebuilt and preinstalled virtual machine. Comstice wallboard for contact centers dont miss a thing. Fn 4 includes the cisco provided gadgets for mediasense, multisession gadget for email and chat, and others that are provided as part of the unified ccx solution. Integration nexorce software with cisco uccx and cisco ucce. We have twice ranked among the fastest growing it companies according to. Hi everyone, was wondering if anyone could recommend a wallboard solution for uccx 9 that would show realtime stats on the wallboard screen. Development engineer at ipcommute uk ive noticed that one of the major oversights in a cisco contact centre express deployment is a reasonable wallboard. Enable compatibility mode for internet explorer 11 only for unified ccx administration web application and coresident unified intelligence center web application.
Also had to change the path to the css and js directories the needs to be. Carin the awardwinning cisco compatible voice, video and telepresence call conference recording, analysis, and archiving system. Create a realtime reporting infrastructure with inova lightlink. If you are using a 64bit os for the wallboard server then you need to use the odbc manager from the wow64. Cisco uccx wallboard uccx dashboard download free trial. There are no workarounds that mitigate this vulnerability. Uccx wallboard development part 3 adventures of a voice monkey. The ccinfo application collects realtime information from the cisco unified contact center ucc express environment and can display it on large wall displays or on any desktop, either in a web browser or within the cisco ucc express agent desktop. Enhanced dashboard, desktop and wallboard reports provide the data in the format.
Uccx wallboard development part 3 adventures of a voice. Cisco unified contact center express uccx, enterprise ucce or pcce administrators can customize wallboards and supervisor dashboards by assembling prebuilt reporting gadgets on the wallboard. Cisco team wallboards and dashboards inova solutions. Cisco unified ccx administration guide, release 10. Dashboards, wallboards, desktops, email and web reports. Configuration comstice wallboard runs in a linux server and provided as a prebuilt and preinstalled. Coupled with our deployment bundles these twenty features will. Inova interfaces with both your operational databases and your cisco unified contact center platform via lightlink, our powerful software that provides a realtime infrastructure for capturing, analyzing and communicating information throughout your contact center and enterprise. Customize wallboards and supervisor dashboards by assembling prebuilt, reporting gadgets on the wallboard canvas that show the historical and realtime statistics of the call center in the required colors and sizes. Custom software development for cisco collaboration and contact center platforms the technical expertise accumulated by our team over the years we have been on the software development market. Disable compatibility mode for internet explorer 9.
Inova solutions, a cisco preferred solution partner, works closely with cisco to provide enhanced, cisco compatible realtime reporting solutions that deliver. Wallboardfx a certified cisco uccx compatible cisco wallboard. Wallboard application for cisco ucc express ccinfo. Ip addresses of the servers running the wallboard software pointing to the hds database server, which contains the wallboard realtime snapshot data. Wallboard software and hardware are supported by the thirdparty wallboard vendors, not by cisco. Hi all so you have just deployed a new uccx contact centre environment and the client is now asking for a wallboard to display some statistics for the environment. Cisco unified contact center express directory traversal. On to the good stuff, a description of this free to use cisco call center wallboard. I liked the free of charge wallboard, but it was broken for uccx 8, and had a pretty dated look, so i decided to update this wallboard, making it compatible with uccx 8 and up, as well as giving it a. Cisco uccx statistics not appearing in wallboard variphy. Fn 1 the windows user launching the cisco unified ccx editor must be a part of the windows administrator group. Gila and ucguru wallboard compatibillity with uccx. Comstice wallboard integrates with cisco ucce, pcce and uccx for realtime and historical reports. Mar 14, 2017 hi, we have a wallboard product and poll the rtcsqssummary table, but in quite a few environments, this table often doesnt have all csqs listed.
Create many wallboard layouts tailored to your organizations needs. Whether you are looking for a substitution to cisco agent desktop or a supplement or alternative to cisco finesse, you have come to the right place. Contact center solutions like cisco uccx are designed to deliver a highly secure, available. Wallboard integrates with uccx and ucce databases for the realtime and the historical data as well as making a direct socket connection to cti processes to listen to realtime events.
It is available for cisco, avaya and genesys call center wallboards. In this video we highlight the features and usability of box view and agent view of the comstice wallboard solution for your cisco uccx and ucce call center. Wallboardfx is a certified cisco compatible product that has completed full interoperability verification testing ivt. Nexorce software integrates with cisco uccx express and captures the csq and the agent data. Here are the top 20 uccx features that are requested by our customers, packaged and priced for simple integration. Expertflow dashboardwallboard for cisco contact centers uccx.